Custom TOS

The following applies to all custom orders placed inside Second Life.

Toxxic Rhiannyr • http://www.toxxicrhiannyr.com

The following TOS is written specifically for the residents of SecondLife. All clients must read and agree to the terms laid out below. By entering into a business relationship with Toxxic Rhiannyr, you (the Client) must consent to the following terms and conditions.

Timeframe & Delivery
Savage’s availability: Monday – Friday from 11am – 5pm SLT.

If you are trying to contact me outside of the posted hours, please see my assistant Savage Bunny. Savage Bunny handles all of my scheduling & customer related questions. She is authorized to accept payments, fees or deposits applying to your order.

Toxxic makes all reasonable efforts to provide concepts and revisions to the Client within the timeframes agreed upon in initial consultations. If she is experiencing higher work volumes, your design will be scheduled for the soonest available design time slot, and you will be notified at the earliest possible time.

Once the Client approves the design, you are to pay any balance owed on your project to Toxxic Rhiannyr and she will deliver your file(s). Client files are organized in folders and compressed into a zip file. You MUST have experience with unzipping .rar files to open your package. Toxxic uses WeTransfer.com to upload and deliver your file package. The download is available for 24 hours and then the link will expire, so please download as soon as you receive the link. Due to the amount of high quality files that are inside each package, delivering through email is not available. Dropbox is optional. Your art package is kept on file for 6 months after your completion date, then they are deleted. Please backup your files.

Copyright / Trademarks
Toxxic creates custom designs and makes every possible effort to ensure designs are original and clearly, legally distinct. If a design unintentionally infringes on existing trademarks, Toxxic’s liability is limited to free revision of the design to make it legally distinct, or the provision of a paid new design, as negotiated with the Client. Toxxic will not replicate or copy works already designed within SecondLife or from her own art portfolio. Supplying materials as inspiration is fine, requesting a 1:1 copy is not acceptable.

I, Toxxic Rhiannyr, abide by Linden Lab TOS, Content Creators TOS and copyright laws. Works created will NOT include the illegal use of RL brand logos, images, celebrity or character art without having the appropriate and explicit permission from the copyright owner(s).

Toxxic retains the right to display designs in portfolios and social media, unless exclusion is explicitly requested and agreed upon in writing with the Client.

Communication
Keeping an open line of communication is important to expedite your order and keep it in good standing.
I am available for text chatting in SecondLife & Discord, also voice on both platforms. If you are not fluent in typing or speaking English, then please find someone who can translate for you. The usage of viewer translators is not permitted as their interpretation sometimes is not clear. Alternatively, communicating via email or notecards are ok methods of contact.

Revisions
Any and all revision requests, updates, corrections, additions or variations MUST be furnished to Toxxic in writing. Revisions may be discussed verbally, however no work will be done until the Client submits their revisions in writing via IM or note card.

The Client understands that any and all revision requests, updates, corrections, additions or variations will incur an hourly billable or project charge. Design work is not done free of charge.

Unless otherwise agreed, Toxxic will complete ONE large revision stage, and TWO minor revision stages. Revision requests are to be made within SEVEN days of receiving the proofs. If no revisions are requested within this time, it is assumed that the submitted proof is the accepted final. Any revisions made after this point are subject to additional fees at an hourly rate.

The total project quote or rate provided by Toxxic Rhiannyr is based on a reasonable average or specified number of revisions per design item, and associated number of billable hours. On the occasion the Client requests drafts or revisions that go beyond the scope of the original quote or rate, Toxxic reserves the right to charge an additional hourly rate upon informing the Client that the request will incur an additional cost.

Payment Policy
All quotations given are estimates only, unless otherwise negotiated and noted in writing on a Client contract. Assuming no additions have been made by the client over the course of the project, the final invoice will not exceed the quoted amount by a margin of over 5% without prior notification and written authorization by the client.

Deposits & Payments
All projects under 50,000L are required to pay in full upfront. All projects over 50,000L will require 50% of the estimated total to be paid before the start of the project. The balance must be paid in full to receive any full permission files. All works remain the property of Toxxic Rhiannyr until final payment is received. Clients may not use or distribute any work until paid in full.

A non-refundable fee of 5,000L to be paid prior to scheduling a consultation with Toxxic Rhiannyr. In most cases, this fee will be applied to your order balance.

Acceptable payment methods are Lindens or Paypal. If Paypal is the preferred method of payment, the Linden amount is converted into USD. Processing fee may apply.

Refunds
All sales are final. Since your order is customized according to your file and exact specifications, no refunds will be given once Toxxic starts working on your order. Usually, work will begin on your job as soon as she has received your files and payment. In the event that your order has not been started yet, a partial refund may be offered to you. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. I will not accept any refund requests after 7 days from the date you placed the order.

Turnaround Times
Project turnaround times vary based on the order details. Rush orders are accepted, fees apply and will be ready within 24 hours from the time of payment. No same day orders are accepted.

Abandoned Projects
A project shall be considered abandoned after 30 consecutive days have passed since the last communication received from the Client. In all abandoned projects, deposits are forfeited without option for reclamation. Any renewal of the project after termination will require a new agreement, fee schedule and deposit.

Privacy Policy
Toxxic is committed to protecting your privacy and will conduct business in accordance. Emails & Discord names may be collected for future advertising of my services but never shared publicly.

Right of Refusal
Toxxic will not include designs, text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Toxxic also reserves the right to refuse to include submitted material without giving reason. Decisions on accepting an order are completely hers and she reserves the right to decline an inquiry at any time.

Disclaimer
Toxxic reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. The purchasing of licensed material such as fonts, vector elements, patterns, backgrounds or shapes may apply to your order. If such elements are needed, written consent to purchase said elements will be issued to you.

Your consent to this agreement
By using the Toxxic Rhiannyr website and/ or engaging in business with Toxxic, you consent to the terms specified above. Toxxic reserves the right to modify these Terms and Conditions at any time.

Please send any questions to Toxxic Rhiannyr at toxxic817@gmail.com

If you are interested in inquiring about a design for real life or another platform, please use the email address above. Real life rates apply.

Updated July 18th 2021

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