Terms of Service

Toxxic Rhiannyr • http://www.toxxicrhiannyr.com

General Information
♡ My assistant’s name is Kynziii Resident.
♡ She handles my customer service and scheduling process.
♡ She is authorized to accept payments for services rendered.

Price Sheet
♡ The prices shown on the sheet are starting prices for each product minus detail.
♡ Prices vary due to the type of design you are looking for.
♡ I do not barter, trade services for promotion.
♡ Prices are subject to change without notice.

Placing an Order
♡ Please fill out the Creative Services Form if you would like to place a new order.
♡ The form serves as a soft introduction and briefly lets us know what kind of you project you have.
♡ Upon receiving your form, my assistant will review your responses and be in contact with you.
♡ In most cases, a consultation is needed to gather detailed information about your project.

Consultations
♡ A non-refundable fee of 5,000L is due in order to secure a consultation spot.
♡ Consult fee can be deducted from your project total, however circumstances vary.
♡ Kynziii will send reminder notes a couple days prior to your meeting.
♡ If you need to cancel or move your meeting, please let us know as soon as possible.
♡ Please be prepared for your meeting. If you need assistance, contact Kynziii.
♡ I am available via IM or voice, from SL or Discord for consultation.

Payment
♡ 50% of your order estimate is due before scheduling your project.
♡ Remaining balance is due prior to the release of full permission files.
♡ Lindens and Paypal are acceptable forms of payment.

Rush Orders
♡ Same day service is not available.
♡ Rush turnaround time is 24 hours from the time its paid for.
♡ Rush fees apply and calculated on a per project basis.

Final Design Package
♡ Standard File Types for image / logo artwork: jpg, png, psd and ai
♡ Standard Mesh File Types: maya scene, dae, inworld obj, ao maps / raw & textured.
♡ Final package is organized, zipped and sent via Wetransfer & available to download for 24 hours.
♡ Files are backed up for one year, then deleted.
♡ Dropbox or email by request.
♡ You must know how to unzip files in order to open my packages. [7zip, WINRAR or WINZIP required]
♡ All final packages are released full permission. I do not own the rights to your package.

Youtube
♡ I am a live streamer on Youtube. If you wish to not have your project designed live, let us know.

Logo Design
♡ Up to 4 logo samples are created based off ideas shared in consultation.
♡ Minor revisions to your logo samples are included in your project estimate.
♡ Additional fees apply for re-designing another set of logos or excessive edits.

Privacy
♡ I collect email addresses for the purpose of sending final design packages.
♡ I do not share or send campaigns.
♡ I respect the privacy of all clients. If your order needs special treatment, please let us know.

Payments, Refund & Cancellation
♡ Payments for custom design projects are made in increments as a courtesy to the client.
♡ There are NO refunds once the design has been accepted and work has begun.
♡ Once a payment or fee is made, it is non-refundable.
♡ If a project is canceled or postponed, all monies paid are retained by Toxxic Rhiannyr.
♡ If applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
♡ Full permission files will not be released until the project is paid in full.

Order Turnaround Times
♡ Large orders estimated, 4-6 weeks.
♡ Smaller orders estimated, 5-7 days.

Live Schedule
♡ I use Trello to keep track of orders & consultations. ♡ https://trello.com/b/QuNBrkhB
♡ Once an order has been placed, a private client spreadsheet will be issued to track your order.

Graphic Elements & Fonts
♡ I do purchase licensed graphic elements and fonts to be used in my artwork.
♡ Additional fees may apply to your order if such elements are used in your project.
♡ I reserve the right to utilize all graphic elements, created by me in any piece of artwork. This applies to layer styles, shapes, icons, vectors, backgrounds & patterns.

Disclaimer:
I abide by Linden Lab TOS, Content Creators TOS and copyright laws. Works created will NOT include the illegal use of RL brand logos, images, celebrity or character art without having the appropriate and explicit permission from the copyright owner(s).

Toxxic Rhiannyr – http://www.toxxicrhiannyr.com